Baji 99 Responsible Gaming — Your Safety Comes First

1Our Commitment to Responsible Gaming

At Baji 99, responsible gaming is not just a legal checkbox — it is a genuine part of how we run our platform. We believe that every player in Bangladesh deserves to enjoy online gaming in a way that is safe, fair, and fully within their control. That is why we have invested in building a comprehensive set of responsible gaming tools that are available to every registered Baji 99 player, completely free of charge.

Our responsible gaming policy covers everything from deposit limits and session timers to full self-exclusion. We train our support team to recognise signs of problem gambling and to respond with empathy and practical help. We also work hard to make sure that no one under the age of 18 can access the Baji 99 platform.

We know that for the vast majority of our players, gaming on Baji 99 is a fun and entertaining hobby. But we also know that for a small number of people, gambling can become a problem. This page is here to help both groups — to keep casual players playing safely, and to give anyone who is struggling the tools and information they need to get back in control.

2What Is Problem Gambling?

Problem gambling — sometimes called gambling disorder — is when a person's gambling behaviour starts to cause harm to themselves or the people around them. It is not about how much money someone spends or how often they play. It is about whether gambling is having a negative impact on their life.

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, starting with occasional overspending and slowly becoming a pattern that is hard to break. The good news is that it is a recognised condition with effective treatments, and the earlier someone gets help, the easier recovery tends to be.

On Baji 99, we take a proactive approach to responsible gaming. Our systems monitor for patterns that may indicate a player is developing a problem — such as rapidly increasing deposit amounts, long unbroken gaming sessions, or frequent attempts to reverse withdrawal requests. When we spot these patterns, our team may reach out to offer support.

3Warning Signs to Watch For

It can be hard to recognise problem gambling in yourself, especially when it develops slowly over time. Here are some of the most common warning signs that your gaming on Baji 99 — or anywhere else — may be becoming a problem:

• Spending more than you planned: You regularly deposit more than you intended to, or you find yourself making "just one more" deposit after losing.
• Chasing losses: After a losing session, you feel a strong urge to keep playing to win back what you lost, rather than accepting the loss and stopping.
• Hiding your gambling: You feel the need to hide how much time or money you spend on gaming from family members or friends.
• Gambling with money you cannot afford to lose: You are using money set aside for rent, food, bills, or other essentials to fund your gaming.
• Neglecting responsibilities: Gaming is causing you to miss work, neglect family duties, or fall behind on important tasks.
• Feeling anxious or irritable when not playing: You feel restless, anxious, or irritable when you are unable to access Baji 99 or another gaming platform.
• Failed attempts to cut back: You have tried to reduce how much you gamble but found it difficult or impossible to stick to your own limits.
• Borrowing money to gamble: You have borrowed money from friends, family, or financial institutions specifically to fund your gaming.

4Our Responsible Gaming Tools in Detail

Every Baji 99 account comes with six responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. Here is a detailed explanation of each one:

• Deposit limits: Set a maximum amount you can deposit into your Baji 99 account per day, week, or month. Reducing your limit takes effect immediately. Increasing your limit requires a 7-day waiting period to prevent impulsive decisions.
• Session time limits: Set a maximum duration for each gaming session. When the timer expires, you are automatically logged out of Baji 99. You can set session limits from 30 minutes up to 8 hours.
• Loss limits: Set a maximum amount you are willing to lose over a given period. Once your loss limit is reached, Baji 99 will not accept further bets until the period resets. Like deposit limits, reductions are immediate and increases require a 7-day cooling period.
• Reality checks: Enable periodic on-screen reminders that show you how long you have been playing and how much you have won or lost during your current session. These pop up at intervals you choose — every 30, 60, or 90 minutes.
• Cool-off periods: Take a short break from Baji 99 for 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is suspended and you cannot log in, deposit, or place bets. The cool-off activates immediately and cannot be reversed.
• Self-exclusion: For players who need a longer break, self-exclusion locks your Baji 99 account for a minimum of 6 months. You can choose 6 months, 1 year, 2 years, or permanent exclusion. All marketing communications are stopped immediately. To reactivate after the exclusion period, you must contact support and complete a 7-day reflection period.

5Protecting Minors

Baji 99 is strictly an 18+ platform. We take our responsibility to prevent underage gambling extremely seriously, and we have multiple layers of protection in place to ensure that no one under the age of 18 can access our platform or place bets.

• Age verification at registration: All new Baji 99 accounts require a valid date of birth. We cross-reference this against identity documents during our KYC (Know Your Customer) process.
• Document verification: We may request a copy of a government-issued ID — such as a National ID card or passport — to confirm that a player is 18 or over before allowing withdrawals or continued play.
• Parental controls: We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gaming platforms, including Baji 99.
• Reporting underage accounts: If you believe a minor has registered on Baji 99, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.

6The Self-Exclusion Process

Self-exclusion is the most powerful responsible gaming tool available on Baji 99. It is designed for players who feel that they need a significant break from gaming and want to make it as difficult as possible to continue playing. Here is exactly how the Baji 99 self-exclusion process works:

• How to request self-exclusion: Contact our support team via live chat or email at [email protected]. Tell us you want to self-exclude and specify the duration — 6 months, 1 year, 2 years, or permanent. We will process your request within 24 hours.
• What happens immediately: Your Baji 99 account is suspended. You cannot log in, deposit, or place bets. All promotional emails and SMS messages are stopped. Any pending withdrawals will be processed normally.
• During the exclusion period: If you attempt to create a new Baji 99 account during your self-exclusion period, it will be identified and closed. We use your registered details to prevent re-registration.
• After the exclusion period: Self-exclusion does not end automatically. You must contact our support team to request reactivation. There is then a mandatory 7-day reflection period before your account is restored. This gives you time to make sure you are genuinely ready to return to gaming responsibly.
• Permanent exclusion: If you choose permanent self-exclusion, your account will never be reactivated. This decision is irreversible. We recommend choosing this option only if you are certain you do not want to return to gaming on Baji 99.

7Tips for Safe and Enjoyable Gaming

Most Baji 99 players enjoy gaming as a fun hobby without any problems. Here are some practical tips to help you keep it that way:

• Set a budget before you start: Decide how much you are comfortable spending before you open the Baji 99 app or website. Treat it like a night out — once the budget is gone, the session is over.
• Never chase losses: If you have a losing session, accept it and log off. Chasing losses almost always makes things worse, not better.
• Take regular breaks: Use Baji 99's session timer to remind yourself to step away from the screen regularly. A short break helps you stay clear-headed and in control.
• Do not play when you are upset or stressed: Gaming when you are emotional can lead to impulsive decisions. If you have had a bad day, it is better to wait until you are in a calmer state of mind.
• Keep gaming in perspective: Baji 99 is entertainment, not a source of income. The house always has an edge in the long run. Play for fun, not to make money.
• Balance gaming with other activities: Make sure gaming is just one of many things you enjoy. Spending time with family, exercising, and pursuing other hobbies keeps gaming in its proper place.
• Be honest with yourself: Use the self-assessment quiz on this page regularly. Honest self-reflection is one of the most powerful tools for staying in control.

8Getting Help

If you are concerned about your own gambling or the gambling of someone you care about, please do not wait to get help. Problem gambling is a recognised condition and there are people who can support you. Baji 99 encourages all players who are struggling to reach out — either to our own support team or to a professional organisation.

Our 24/7 support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you want to set a limit, take a break, or just talk through your concerns, we are here. You can reach us via live chat on the Baji 99 platform or by emailing [email protected].

If you feel you need professional support beyond what Baji 99 can provide, we encourage you to speak with a qualified counsellor or mental health professional in Bangladesh. Your wellbeing is more important than any game.

9Contact Our Responsible Gaming Team

Our dedicated responsible gaming support is available around the clock. Do not hesitate to get in touch — no matter how big or small your concern is, we want to hear from you.

• Email: [email protected] — use the subject line "Responsible Gaming" for priority handling.
• Live chat: Available 24/7 on the Baji 99 platform — average response time under 3 minutes.
• FAQ: Visit our FAQ page for answers to common responsible gaming questions.

All responsible gaming requests — including self-exclusion, limit changes, and cool-off periods — are handled confidentially and with priority. We aim to process all requests within 24 hours.