Baji 99 Privacy Policy — How We Protect Your Data

1Who We Are

Baji 99 is an online gaming and sports betting platform operating at baji-99.vip, serving players primarily in Bangladesh. When this Privacy Policy refers to "Baji 99", "we", "us", or "our", it means the Baji 99 platform and the team responsible for operating it.

Baji 99 acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Baji 99 handles your data, you can reach us directly at [email protected].

2Data We Collect

Baji 99 collects only the personal data that is genuinely necessary to provide you with a safe, fair, and enjoyable gaming experience. We do not collect excessive data, and we do not hold onto data longer than we need to. The main categories of personal data we collect are:

• Identity data: Your full legal name, date of birth, and government-issued ID details collected during account registration and KYC verification.
• Contact data: Your mobile phone number and email address, used to communicate with you about your account, transactions, and promotions.
• Financial data: Your bKash, Nagad, or Rocket wallet number and your transaction history on the Baji 99 platform. We do not store full payment credentials.
• Technical data: Your IP address, device type, browser version, and operating system, collected automatically when you access the Baji 99 platform.
• Usage data: Information about how you use the Baji 99 platform, including which games you play, how long your sessions last, and your betting history.
• Communication data: Records of your interactions with the Baji 99 support team via live chat or email.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide it in the context of a responsible gaming request.

3How We Collect Your Data

Baji 99 collects your personal data through several channels, all of which are clearly disclosed here:

• Direct collection: When you register a Baji 99 account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion, you provide data directly to us.
• Automated collection: When you visit the Baji 99 website or use the Baji 99 app, our systems automatically collect technical data such as your IP address, device information, and browsing behaviour on our platform.
• Payment providers: When you make a transaction via bKash, Nagad, or Rocket, we receive confirmation data from those providers to verify that your transaction was successful.
• Cookies and similar technologies: Baji 99 uses cookies to maintain your login session, remember your preferences, and monitor platform performance. See Section 8 for full details on our cookie use.

4How We Use Your Data

Baji 99 uses your personal data for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how we use each category of data:

• To operate your account: We use your identity and contact data to create and manage your Baji 99 account, verify your identity, and keep your account secure.
• To process transactions: We use your financial data to process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of your transaction history.
• To provide customer support: We use your contact and communication data to respond to your queries, resolve disputes, and improve our support service.
• To prevent fraud and ensure security: We use technical data and usage data to detect suspicious activity, prevent unauthorised account access, and protect the integrity of the Baji 99 platform.
• To comply with legal obligations: We use identity and financial data to comply with anti-money laundering (AML) regulations and other applicable legal requirements.
• To improve the platform: We use anonymised usage data to understand how players interact with Baji 99 and to make improvements to the platform experience.
• To send you relevant communications: With your consent, we may use your contact data to send you information about promotions, bonuses, and new games on Baji 99. You can opt out at any time.

5Legal Basis for Processing

Baji 99 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing your data is necessary to fulfil our obligations to you under the Baji 99 Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: We are required by law to collect and retain certain data, particularly for identity verification and anti-money laundering compliance.
• Legitimate interests: We process certain data — such as technical and usage data — based on our legitimate interest in keeping the platform secure, preventing fraud, and improving the user experience.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time.

6Sharing Your Data

Baji 99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop. We may share your data with a limited number of trusted third parties, but only where strictly necessary and only for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: We may use third-party KYC services to verify your identity documents. These providers are contractually bound to handle your data securely and only for verification purposes.
• IT and platform service providers: Companies that help us host, maintain, and secure the Baji 99 platform may have limited access to technical data as part of their service delivery.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order or AML investigation.

All third parties with whom Baji 99 shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

7Data Security

Baji 99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Baji 99 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised Baji 99 staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Baji 99 platform infrastructure.
• Two-factor authentication options for player accounts to add an extra layer of login security.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While Baji 99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your Baji 99 account has been compromised, contact our support team immediately at [email protected].

8Cookies

Baji 99 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the Baji 99 platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to set them again each time you visit.
• Analytics cookies: Help us understand how players use the Baji 99 platform so we can improve it. These cookies collect anonymised, aggregated data and do not identify you personally.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of your Baji 99 account.

Baji 99 does not use advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the Baji 99 platform.

9Data Retention

Baji 99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

• Account and identity data: Retained for the duration of your active Baji 99 account plus 5 years after account closure, to comply with legal and regulatory obligations.
• Financial transaction data: Retained for 7 years after the transaction date, as required by financial regulations.
• Technical and usage data: Retained for up to 13 months from the date of collection, after which it is anonymised or deleted.
• Support communications: Retained for 3 years from the date of your last interaction with our support team.

When your data reaches the end of its retention period, Baji 99 will securely delete or anonymise it so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is not subject to legal retention requirements.

10Children's Privacy

The Baji 99 platform is strictly for adults aged 18 and over. Baji 99 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Baji 99 or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report of a minor's account, Baji 99 will immediately suspend the account, delete all associated personal data, and refund any deposits made, in accordance with our responsible gaming obligations.

11Exercising Your Rights

As described in the "Your Data Rights" section above, every Baji 99 player has the right to access, correct, delete, restrict, object to, or port their personal data. To exercise any of these rights, please contact our support team using one of the following methods:

• Email: Send your request to [email protected] with the subject line "Data Rights Request". Include your registered mobile number so we can verify your identity.
• Live chat: Contact our support team via the live chat feature on the Baji 99 platform. Our agents are available 24/7 and can initiate a data rights request on your behalf.

Baji 99 will acknowledge your request within 72 hours and fulfil it within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive.

12Updates to This Policy

Baji 99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify you directly via your registered email address or mobile number before the changes take effect.

Your continued use of the Baji 99 platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically to stay informed about how Baji 99 protects your data.

13Contact Us

If you have any questions, concerns, or complaints about how Baji 99 handles your personal data, please get in touch. Our support team is available around the clock and includes Bangla-speaking agents who can assist you in your preferred language.

• Email: [email protected] — responses within 2 hours during normal operating hours.
• Live chat: Available on the Baji 99 platform 24/7 — average response time under 3 minutes.
• FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and privacy.

We take every privacy concern seriously and will investigate all complaints thoroughly. If you are not satisfied with our response, you have the right to escalate your complaint by emailing [email protected] with the subject line "Privacy Complaint Escalation".